Senior Banking Customer Support Specialist

3 weeks ago


Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

We are seeking a skilled Cash Handling Expert to join our team at the Commonwealth Bank of Australia.

About the Role:

The successful candidate will be responsible for processing transactions, including deposits, withdrawals, bank cheques, transfers, and CommFX. They will also complete financial health checks to assess customers' needs and identify any changes or requirements for specific products or services.

Key Responsibilities:

  • Deliver exceptional customer service by responding to customers' transactional banking needs and providing a seamless experience.
  • Process various transactions accurately and efficiently.
  • Conduct financial health checks to understand customers' financial positions and recommend relevant products or services.
  • Collaborate with colleagues to ensure accurate reconciliation of transactions and adherence to risk culture.
  • Educate and demonstrate in-branch technology and digital banking options to customers.

What We Offer:

Our ideal candidate will have excellent communication skills, a genuine passion for customer service, and a willingness to contribute to a collaborative culture. We offer a competitive salary of approximately $55,000 - $65,000 per annum, based on location and experience. The selected candidate will work in a dynamic retail environment, making a positive impact on customers' lives and achieving their dreams.

About Us:

The Commonwealth Bank of Australia is a leading financial institution that serves over 10 million personal and small business customers. We've been serving our local communities for over 100 years, delivering market-leading products, services, and technology. Our mission is to make a real difference in people's lives, and we're committed to supporting Aboriginal and/or Torres Strait Islander Peoples through our Indigenous Employee Network.

Join Our Team:

If you're passionate about customer service and want to kick-start your career in banking, we encourage you to apply for this exciting opportunity. Please note that we're an equal opportunities employer and welcome applications from diverse candidates.



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