Banking Services Consultant
3 weeks ago
At Commonwealth Bank of Australia, we're committed to delivering a seamless banking experience to our customers. As a Customer Banking Specialist Relief in our Branch, you'll be part of a team that's dedicated to making a real impact on people's lives.
Salary: $80,000 - $110,000 per annum
About the RoleYou'll have in-depth conversations with customers about their overall banking needs, including home loans, business banking, and financial advice. You'll also support customers with enquiries, maintenance on accounts, and process applications for credit products.
Main Responsibilities:
- Deliver exceptional customer service and provide solutions to complex problems
- Travel to surrounding branches to provide support and education to customers
- Assess customers' financial needs and identify areas for improvement
- Provide options for customers through education and demonstration of our in-branch technology and digital banking options
- Maintain accurate records and adhere to company procedures
About Us
We're a customer and community-focused network of branch colleagues who are passionate about making a difference. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A collaborative and supportive work environment
- The opportunity to work with a leading bank and make a real impact on customers' lives
Requirements
- Proven experience delivering exceptional customer service in a retail or hospitality environment
- Excellent communication skills and ability to articulate financial terms clearly
- The ability to ask the right questions, find solutions, and act with integrity
- A genuine interest in building a career with Commonwealth Bank and improving the financial wellbeing and lives of our customers
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