Customer Relationship Banking Expert

8 hours ago


Melbourne, Victoria, Australia Bank of Queensland Full time

About the Role

We are seeking a skilled Customer Relationship Specialist to provide exceptional customer service in our dynamic banking environment.

As the first point of contact, you will identify and support customers' current and future financial needs by undertaking transaction activities, educating them on digital banking solutions, and conducting needs-based conversations to generate opportunities in personal banking and lending.

Key Responsibilities:

  • Provide exceptional customer service and support
  • Undertake transaction activities and educate customers on digital banking solutions
  • Conduct needs-based conversations to generate opportunities in personal banking and lending

About You

To be successful in this role, you will possess excellent communication and relationship building skills, with a passion for banking and a proactive attitude. As a team player, you will thrive in our collaborative environment and be committed to exceeding customer expectations.

About Us

Banco Queensland (BOQ) is a unique group of challenger brands that provides a genuine alternative to Australian financial services. Our family of brands includes Bank of Queensland, ME Bank, Virgin Money Australia, and BOQ Specialist, each with its own defined customer audience and brand personality.

We Offer

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Purchase annual leave
  • Discounted private health insurance plan
  • Employee Assistance Program (EAP)
  • Access to employee network groups focused on diversity and inclusion

How to Apply

To apply for this role, please visit our Careers Page.



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