Customer Service Expert

4 weeks ago


Townsville City Center, Queensland, Australia RACQ Full time

About the Role:

RACQ Townsville is seeking a customer service expert to create exceptional experiences for our members. As a Member Engagement Consultant, you will deliver tailored solutions across a range of assistance, insurance, and banking products and services.

About You:

We are looking for someone who loves to help others, thrives in a fast-paced environment, builds meaningful relationships with colleagues, and has an excellent work ethic. You will be eager to learn, happy to deal with members face-to-face and via phone, and have a can-do attitude with strong written, verbal, and communication skills.

What We Offer:

  • Rate of pay at commencement is $32.35 Super + Penalty Rates
  • Permanent Full-Time Opportunity
  • Financial benefits and discounts on a range of banking, assistance, and insurance products
  • Give back to our communities with paid volunteer leave, payroll giving, and volunteering for community events
  • A range of flexible working and leave options, parental leave of 13 weeks, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave
  • Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs, and access to wellbeing initiatives
  • Invest in your development with in-house development programs and access to 100,000+ online courses


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