Customer Service Manager Position

2 weeks ago


Townsville City Center, Queensland, Australia Myer Full time

Leadership Opportunity: Myer is looking for a skilled Customer Service Manager to join our team in Townsville.

As a key member of our leadership team, you will be responsible for championing our Customer First Strategy, managing day-to-day operations, and driving sales. You will lead and mentor teams across various departments, fostering a culture of high performance, customer-focused service, and selling.

About the Role:

  • Manage the daily activities of your team and business to drive financial performance.
  • Optimise the productivity of the team by leveraging workforce management.
  • Drive high performance, customer-focused service, and selling culture through role modelling, communication, feedback, and recognition.
  • Maximise the team's service and selling activities by effective management and delegation to minimise operational activities.
  • Lead, empower, and inspire your team with a consistent focus on developing the next generation of Myer leaders.
  • Maximise time spent on the selling floor to lead and manage the business, understand the customer, coach, and support the team, and embed new initiatives and ways of operating.
  • About You:
  • Previous experience as a retail manager, area manager, or similar is required.
  • People leadership skills with a 'hands-on' approach are essential.
  • Demonstrated ability to lead a team to achieve sales and meet KPIs.
  • Experience in performance management will be highly regarded.
  • Superior customer service and selling skills.
  • Strong retail, financial, and business acumen.
  • Excellent time management skills with the ability to work independently on prioritising and meeting deadlines.


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