Customer Service Lead

3 weeks ago


Townsville City Center, Queensland, Australia Myer Full time

Role Summary

As a Customer Service Lead at Myer, you will be responsible for championing our Customer First Strategy, managing day-to-day operations and driving sales. You will lead Service & Selling teams to success by delivering superior customer service to make profitable sales.

About the Role

Manage the daily activities of your team and business to drive financial performance. Optimise the productivity of the team by leveraging workforce management. Drive high performance, customer focused service and selling culture through role modelling, communication, feedback and recognition. Maximise the team's service and selling activities by effective management and delegation to minimise operational activities. Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders.

About You

You will need to have previous experience as a retail manager, area manager or similar. People leadership skills with a 'hands-on' approach are essential. Demonstrated ability to lead a team to achieve sales and meet KPI's. Experience in performance management will be highly regarded. Superior customer service and selling skills. Strong retail, financial and business acumen. Excellent time management skills with the ability to work independently on prioritising and meeting deadlines.

Benefits

Become a leader within one of Australia's most-loved department stores. Career development and progression opportunities. A great range of discounts and Myer Team Member exclusive offers. Access to volunteer, parental and lifestyle leave. Service Recognition, Inspirational People Awards, and more.

  • Be part of the Myer Townsville leadership team.
  • Drive sales and lead team performance.
  • Opportunities for succession planning and further development, locally and nationally.

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade.

At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.



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