Dental Customer Service Representative
1 month ago
Role Overview
We are seeking a highly skilled and efficient Dental Customer Service Representative to join our team at 1300SmILES. In this role, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth patient experience.
Responsibilities
- Respond to patient inquiries via phone and online chat.
- Schedule and confirm appointments, ensuring optimal use of resources.
- Maintain patient records and update information in our database.
- Assist patients with insurance questions and payment options.
- Provide general information about dental services and procedures.
- Collaborate with dental staff to ensure effective communication and patient care.
- Handle patient complaints or concerns with professionalism and empathy.
Requirements
- Previous experience in a customer service role, preferably in a healthcare setting.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficient in using computer systems and scheduling software.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
About 1300SmILES
At 1300SmILES, we value our employees and offer a supportive and inclusive work environment. We believe that our people are our greatest asset, and we strive to provide opportunities for growth and development.
Salary and Benefits
The estimated salary for this role is $50,000 - $65,000 per annum, depending on experience. Additionally, we offer a range of benefits, including competitive pay, health insurance, and professional development opportunities.
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