Guest Experience Ambassador

4 weeks ago


Melbourne, Victoria, Australia Wyndham Destinations Full time

We Put the World on Vacation

At Wyndham Destinations, our mission is to deliver exceptional vacation experiences for millions of travelers worldwide. Our team of dedicated professionals works together to create unforgettable memories for our guests.

Key Responsibilities

  • Greet and register owners and guests, ensuring a warm and welcoming experience
  • Provide information on local area attractions and activities, helping guests make the most of their vacation
  • Complete all department-related paperwork, maintaining accurate records and ensuring seamless operations
  • Utilize communication equipment, including telephones, facsimiles, and computers, to effectively communicate with guests and team members
  • Meet guests face-to-face, generating sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establish commonality and build rapport with customers, ensuring an exceptional experience is delivered
  • Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
  • Clearly articulate the benefits of traveling within the Wyndham Destinations community
  • Meet targets and KPIs as set by the business
  • This role requires availability for weekend and public holiday shifts

Requirements

  • Previous experience in a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) advantageous
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public, and school holidays

Why Join Us?

Hospitality is at the heart of all we do at Wyndham Destinations. We deliver excellence, take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.



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