Guest Experience Ambassador

4 weeks ago


Melbourne, Victoria, Australia Travel + Leisure Co. Full time
About the Role

We're seeking a skilled Guest Experience Host to enhance our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.

Key Responsibilities
  • Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
  • Performance Targets: Meet monthly tour budgets and other key performance indicators.
  • Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications.
  • Front Desk Operations: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
  • Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.
What's In It For You
  • Skills Development: Build your skills and expertise to reach your full potential and achieve your personal goals.
  • Exclusive Perks: Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
  • Continuous Learning: Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
  • Recognition and Rewards: Benefit from personalized reward and recognition programs, celebrating your contributions to our team's success.
  • Vibrant Environment: Work in a dynamic and supportive environment that values diversity and inclusion.
Your Skills and Experience Include
  • Excellent communication skills (verbal & written).
  • Exceptional customer service and problem-solving skills.
  • Knowledge of sales techniques and ability to build rapport with strong resilience.
  • Computer literate; previous PMS experience is a plus.
  • Positive attitude, determination, and results-driven approach.

At Travel + Leisure Co., we're committed to fostering a diverse & inclusive culture. We believe in equal opportunities and are dedicated to creating a workplace where individuals are valued, supported, and celebrated for the unique talents and perspectives they bring to our team.

Hospitality is at the heart of all we do. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.



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