Customer Experience Ambassador

5 days ago


Melbourne, Victoria, Australia Ovolo Group Full time

Are you passionate about delivering exceptional customer experiences? We are seeking a talented Customer Experience Ambassador to join our dynamic team at Ovolo Group in Australia, Hong Kong, and Indonesia. This part-time role offers a unique opportunity to shine in a brilliant team environment, bringing your personality and sense of fun to work.

We're looking for someone with a strong passion for customer service and ensuring ultimate customer satisfaction. Your responsibilities will include greeting guests as they enter the hotel, checking in & out guests, modifying and adjusting guest bookings accordingly, promoting the hotel and all it has to offer, making suggestions to guests from your knowledge of the area, attending to guest enquiries in person or via phone, email and website, and supporting the Front Office management team in ensuring a smooth running of hotel operations.

About You

We want someone who is dedicated to our brand and most importantly, their team. If you have previous front office experience, that's great However, if you have the right bubbly personality, we want to hear from you. As an Ovolo team member, you'll enjoy benefits like Hotel benefits in rooms and our fabulous F&B outlets, staying fit and fabulous through our Wellbeing Programmes, developing relationships and making a difference to other people's lives through our Community Programme, and taking on an autonomous role with oodles of creative license and chance to showcase your entrepreneurial talent.

Salary: AU$50,000 - AU$60,000 per annum (dependent on experience)



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