Airport Experience Ambassador

4 weeks ago


Melbourne, Victoria, Australia Virgin Australia Full time

At Virgin Australia, we're seeking exceptional individuals to fill the role of Airport Experience Ambassadors in Melbourne Airport.

We pride ourselves on being an airline that's always done things a little differently. Our focus is on providing authentic experiences that put our guests at the heart of everything we do.

This includes creating a seamless journey for our passengers before and after their flights. As an Airport Experience Ambassador, you'll be responsible for ensuring our guests receive top-notch service from the moment they arrive at the airport.

To excel in this role, you'll need to possess excellent customer service skills and a passion for helping others. You'll also require strong problem-solving abilities and the capacity to remain calm under pressure.

In addition to delivering outstanding guest experiences, you'll assist with tasks such as checking documentation, rebooking flights, and supporting unaccompanied minors and guests with disabilities. You may also be required to perform arrival and departure duties, including service announcements.

If you have a proven track record of working in customer-facing roles and are comfortable navigating high-pressure environments, we encourage you to apply.

We offer a range of benefits, including generous annual leave, discounted air travel, free onsite physio, and access to a wellbeing app.

We're committed to fostering an inclusive workplace culture and welcome applications from diverse candidates.

We're excited to hear from talented individuals who share our vision for exceptional guest experiences.



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