Guest Experience Ambassador

1 week ago


Melbourne, Victoria, Australia Wyndham Destinations Full time

We Put the World on Vacation

At Wyndham Destinations, our mission is to deliver exceptional experiences for millions of travelers worldwide. Our team of dedicated professionals provides personalized service and creates lifelong memories for our guests.

Key Responsibilities:

  • Greet and register owners and guests
  • Provide information on local area attractions
  • Complete all department-related paperwork
  • Use communication equipment, including telephones, facsimiles, and computers
  • Meet guests face-to-face and generate sales appointments
  • Build rapport with customers to ensure an exceptional experience
  • Work closely with the resort operations team for seamless check-in process
  • Clearly articulate the benefits of traveling within Wyndham Destinations
  • Meet targets and KPIs as set by the business

Requirements:

  • Previous experience in a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiastic and self-motivated individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system advantageous

Why Join Us:

Hospitality is at the heart of everything we do at Wyndham Destinations. Our inclusive environment delivers excellence and takes time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.



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