Luxury Guest Experience Specialist

1 month ago


Melbourne, Victoria, Australia Accor Full time

Experience the art of luxury at Sofitel Melbourne On Collins, a 5-star hotel escape in the heart of Melbourne city centre. As a Receptionist, you will be passionate about providing a luxurious experience for our guests at every touch point.

We are seeking an experienced professional to join our Guest Experience Front Office team, who is genuinely fascinated by people, curious and an excellent story spotter. You will be responsible for providing professional and personalised service to all hotel guests, visitors, and ambassadors, ensuring maximum guest satisfaction.

To be successful in this sought-after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on your ability to exceed both the guest expectations and hotel standards.

Responsibilities
  • Provide exceptional customer service to ensure maximum guest satisfaction.
  • Manage priorities effectively and handle tasks carefully and correctly.
  • Demonstrate versatility in responding to guest requests and situations.
  • Raise the bar with every interaction, delivering a truly memorable experience.

Salary: $60,000 - $70,000 per annum depending on experience.

We offer a range of benefits, including career development opportunities, central location, laundered uniforms, complimentary hotel stay package for your work anniversary, and worldwide employee and family and friends benefits at Accor Hotels.



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