Service Experience Ambassador

3 hours ago


Melbourne, Victoria, Australia The Standard Hotel Full time

The Standard Hotel, a renowned destination in Melbourne, is seeking a highly skilled and enthusiastic Service Experience Ambassador to join its team.

As a Service Experience Ambassador, you will play a pivotal role in delivering exceptional dining experiences for guests, while also contributing to the creation of an environment that delights and surprises.

Key Responsibilities:

  • Foster a culture of excellence by consistently following hotel operating procedures and representing The Standard to the expected level of service.
  • Be present on the floor, fully attired and well-groomed, ready to provide exceptional service at the start of each shift.
  • Prepare the floor and stations for service according to established checklists and directives from the Manager on duty.
  • Demonstrate a strong knowledge and understanding of all applicable food and beverage menus.
  • Stay informed about specials on the menu and daily briefing points.
  • Provide exceptional service by consistently following The Standard's 'Order of Service.'
  • Build lasting relationships with guests through professional and friendly interactions.
  • Welcome guests in a courteous manner and ensure their wishes are met whenever possible.
  • Attend all required training sessions and team meetings.
  • Accurately follow company cash handling procedures and be responsible for all payments taken.
  • Perform tasks assigned by management as directed.
  • Maintain awareness of outlet and hotel liquor licensing guidelines and management policies.
  • Cultivate currency of RSA certification, amendments, and updates, adhering to RSA principles.
  • Ensure adherence to OH&S requirements and promptly report any health or safety hazards or incidents.

Experience, Qualifications & Skills:

  • Experience with POS systems.
  • A passion for delivering exceptional dining experiences, recognizing it extends beyond a plated dish or drink in a glass.
  • Impeccable grooming and presentation.
  • A great work ethic and vision to build a fantastic team environment.

The Standard Values

We pride ourselves on being Unconventional & Compassionate, fostering Individuality & Teamwork, and cultivating Creative & Pragmatic approaches.



  • Melbourne, Victoria, Australia Vicinity Centres Full time

    Role OverviewThe Customer Experience Ambassador represents the Vicinity Centres brand, ensuring a seamless and exceptional experience for customers. Key responsibilities include providing in-centre communication, coordination, and information services.Key RequirementsTo be successful in this role, you will have demonstrated customer service skills with...


  • Melbourne, Victoria, Australia Vicinity Centres Full time

    Role PurposeAs a Customer Experience Ambassador at Vicinity Centres, you will play a crucial role in ensuring our customers have an exceptional experience.Reporting to the Guest Experience Supervisor, you will provide in-centre communication, coordination, and information services to our customers.You will be the face of our centre, providing a fond welcome...


  • Melbourne, Victoria, Australia Accor Full time

    Job Title: Guest Service AmbassadorJob Summary: We are seeking an experienced Guest Service Ambassador to join our Front Office team at Sofitel Melbourne On Collins. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide...


  • Melbourne, Victoria, Australia Belgravia Leisure Full time

    The RoleWe are seeking a Customer Experience Ambassador to join our Belgravia Leisure team. As a key representative of our brand, you will be responsible for delivering exceptional customer service, promoting our services to potential and existing customers, and building positive relationships to provide the best customer experience.Key Responsibilities:•...


  • Melbourne, Victoria, Australia CBRE Full time

    Key Responsibilities:As a Customer Experience Ambassador at CBRE, you will play a pivotal role in delivering exceptional service experiences that foster strong relationships between CBRE, our clients, and their guests.Key Accountabilities:Welcome employees and guests with genuine hospitality and thoughtful services.Manage calls and inquiries efficiently,...


  • East Melbourne, Victoria, Australia Hanes Australasia Full time

    At Hanes Australasia, we're looking for enthusiastic individuals to join our team as Customer Experience Ambassadors over the Christmas period.This is a casual role that requires flexibility and adaptability. The successful candidate will have the ability to work weekends, weekdays, and peak trade times, including public holidays and sale periods.The...


  • Melbourne, Victoria, Australia Colliers Full time

    Company OverviewColliers International is a leader in global real estate services and a great local success story.Compensation PackageWe are offering a competitive salary of $80,000 - $100,000 per annum, depending on experience.About the RoleThis role will be based offsite working at a modern A-class building in Melbourne's inner suburbs. As an Executive...


  • Melbourne, Victoria, Australia Vicinity Centres Full time

    Be Part of Our Customer-Facing TeamWe are seeking a dedicated and enthusiastic Customer Service Ambassador to join our team at Chadstone - The Fashion Capital. As a Customer Service Ambassador, you will be the first point of contact for our customers, ensuring they receive a warm and welcoming experience.Key Responsibilities:Provide exceptional customer...


  • Melbourne, Victoria, Australia Easygo Full time

    Customer Service AmbassadorAbout the RoleEasygo is seeking a skilled Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be the friendly face of our online casino, responsible for building and maintaining relationships with our customers. You will be the go-to person for addressing their needs, resolving any issues they...


  • Melbourne, Victoria, Australia JLL Full time

    About the RoleWe are seeking a highly skilled Guest Services Ambassador to join our team at JLL. As the first point of contact for employees and visitors, you will be responsible for providing exceptional customer service and creating a welcoming experience for all.Key ResponsibilitiesManage the booking, setting, and refreshing of client meeting and event...


  • Melbourne, Victoria, Australia The North Face Full time

    We are seeking a skilled Customer Experience Ambassador to join our team at The North Face. As a representative of our brand, you will be responsible for providing exceptional customer service and product knowledge to our customers.About the Role:You will be the face of our brand, introducing customers to our products and ensuring they have an exceptional...


  • Melbourne, Victoria, Australia Scape Full time

    About the RoleWe are seeking a highly organised and customer-focused Dining Experience Ambassador to join our kitchen team at Scape Eatery Melbourne CBD.The successful candidate will be responsible for delivering exceptional dining experiences for our residents, working closely with the kitchen staff to ensure timely and efficient food delivery.Key...


  • Melbourne, Victoria, Australia JLL Full time

    About the Role:We are seeking a skilled Client Experience Ambassador to join our team at JLL. As a key member of our operational team, you will be responsible for delivering exceptional client experiences and ensuring the smooth day-to-day operations of our client sites.Key Responsibilities:Provide superior customer service to meet on-site client...


  • Melbourne, Victoria, Australia Merlin Entertainments Full time

    About the RoleWe are seeking highly motivated and customer-focused individuals to join our Frontline teams at SEA LIFE Melbourne. As a Customer Experience Ambassador, you will play a pivotal role in ensuring the smooth operation of the SEA LIFE Melbourne café and retail spaces, providing world-class service to all guests.Key ResponsibilitiesProvide...


  • Melbourne, Victoria, Australia Laminex Australia Full time

    Customer Service AmbassadorWe're seeking a talented Customer Service Ambassador to join our dynamic Customer Experience team at Laminex Australia. As a key member of our team, you'll play a vital role in delivering exceptional customer service and support.About the role:Agile and Dynamic Approach: Ability to balance various systems and processes in a...


  • North Melbourne, Victoria, Australia JACQUI E Full time

    About the RoleWe are seeking a passionate and enthusiastic Casual Sales Assistant to join our team at Jacqui E Essendon DFO. As a Sales and Service Ambassador, you will be responsible for providing an exceptional customer experience, ensuring customers feel valued and supported throughout their shopping journey.


  • Melbourne, Victoria, Australia Telstra Full time

    At Telstra, we're looking for a sales professional to join our dynamic retail team. As a Customer Service Ambassador, you'll be responsible for delivering exceptional customer experiences in our stores, providing product information, and driving sales growth.Provide quality customer service to all customersMaximise sales by sharing product knowledge with...


  • Melbourne, Victoria, Australia Mirvac Full time

    Our Opportunity Mirvac is seeking a Residential Services Ambassador to join our Build to Rent asset team in Melbourne at LIV Munro located at Queen Victoria Markets. As the face of the property, you will initiate resident interaction and address their needs while assisting daily prospect follow up and assign leasing activities. Your responsibilities will...


  • Melbourne, Victoria, Australia Hyatt Full time

    At Hyatt, we're passionate about creating unforgettable experiences for our guests. As a Front Desk Ambassador at Grand Hyatt Melbourne, you'll play a vital role in delivering exceptional service and exceeding guest expectations.About the RoleThe successful candidate will join an energetic and dynamic team of ambassadors who are dedicated to providing a...


  • Melbourne, Victoria, Australia Michael Page Full time

    Customer Service AmbassadorAbout Our ClientOur client is a distinguished Australian manufacturer and distributor specialising in fire safety, access solutions, and safe storage products, proudly serving customers throughout Australia and New Zealand.With a commitment to quality and innovation, they have established a strong reputation in the industry.Their...