Service Experience Ambassador
3 hours ago
The Standard Hotel, a renowned destination in Melbourne, is seeking a highly skilled and enthusiastic Service Experience Ambassador to join its team.
As a Service Experience Ambassador, you will play a pivotal role in delivering exceptional dining experiences for guests, while also contributing to the creation of an environment that delights and surprises.
Key Responsibilities:
- Foster a culture of excellence by consistently following hotel operating procedures and representing The Standard to the expected level of service.
- Be present on the floor, fully attired and well-groomed, ready to provide exceptional service at the start of each shift.
- Prepare the floor and stations for service according to established checklists and directives from the Manager on duty.
- Demonstrate a strong knowledge and understanding of all applicable food and beverage menus.
- Stay informed about specials on the menu and daily briefing points.
- Provide exceptional service by consistently following The Standard's 'Order of Service.'
- Build lasting relationships with guests through professional and friendly interactions.
- Welcome guests in a courteous manner and ensure their wishes are met whenever possible.
- Attend all required training sessions and team meetings.
- Accurately follow company cash handling procedures and be responsible for all payments taken.
- Perform tasks assigned by management as directed.
- Maintain awareness of outlet and hotel liquor licensing guidelines and management policies.
- Cultivate currency of RSA certification, amendments, and updates, adhering to RSA principles.
- Ensure adherence to OH&S requirements and promptly report any health or safety hazards or incidents.
Experience, Qualifications & Skills:
- Experience with POS systems.
- A passion for delivering exceptional dining experiences, recognizing it extends beyond a plated dish or drink in a glass.
- Impeccable grooming and presentation.
- A great work ethic and vision to build a fantastic team environment.
The Standard Values
We pride ourselves on being Unconventional & Compassionate, fostering Individuality & Teamwork, and cultivating Creative & Pragmatic approaches.
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