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Key Customer Experience Manager
4 weeks ago
Monash Council is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city close to the demographic centre of Melbourne.
SalaryThe estimated salary for this position ranges from $43.66 + Superannuation per hour.
Job DescriptionThe Key Customer Experience Manager plays a critical role in ensuring the smooth operation of our facility while maintaining a safe and welcoming environment for all visitors.
This position requires strong leadership abilities, excellent communication skills, and a solid understanding of health and safety practices.
The successful candidate will be responsible for day-to-day operations of the Centre, including preparing and adequately staffing services and activities that meet professional standards.
In addition, the manager is responsible for managing water filtration equipment, performing plant room checks, and conducting regular water quality tests to ensure appropriate health standards are met.
Required Skills and Qualifications- Strong Leadership and Management Skills: Ability to provide clear direction to a diverse team, demonstrating excellent organisational and time management skills.
- Excellent Communication and Customer Service Orientation: Highly developed interpersonal skills, both written and verbal, with a customer-focused mindset to address inquiries, resolve complaints, and create a friendly environment.
- Poll Lifeguard Qualification
- Level 2 Workplace First Aid
- CPR Qualification
- Pool Operations Certification (preferred)
- Fire Warden Certification (preferred)
- Experience in plant room, and equipment maintenance (preferred)
- Employee Working with Children's Check
- Satisfactory National Police Check;
As a City of Monash employee, you will have access to vibrant health and well-being programs, flexible working arrangements, training and development opportunities, and discounted gym memberships at our Active Monash Recreation Centres.
