Onboarding Experience Manager

3 weeks ago


Melbourne, Victoria, Australia Lyrebird Health Full time

The Onboarding Experience Manager role at Lyrebird Health is an exciting opportunity to join a dynamic team and make a real impact on customer satisfaction. The estimated salary for this position is $95,000 - $115,000 per year.

Job Description:

The Onboarding Experience Manager will be responsible for creating and managing interactive onboarding experiences, developing and implementing email and in-app campaigns, and monitoring customer behaviour to deliver proactive nudges. This role requires a strong understanding of user behaviour and the ability to design engaging tools to enhance user onboarding.

Key Responsibilities:

  • Design and implement interactive onboarding experiences, including tooltips, videos, and checklists.
  • Develop and implement email and in-app campaigns to educate customers on key features.
  • Analyse customer behaviour to identify opportunities for improvement.
  • Collaborate with cross-functional teams to develop and refine customer-facing resources.

Requirements:

  • 3-5 years of experience in a similar role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Ability to interpret customer behaviour and use data-driven insights to inform decision-making.


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