Field Service Engineer

7 days ago

Brisbane, Queensland, Australia Getinge Australia Pty Ltd Full time

About Getinge Australia Pty Ltd

We are a leading global medical technology company dedicated to improving everyday life for people – today and tomorrow. Our broad portfolio features well-known products, services, and solutions designed to support our customers across the clinical pathway.

Job Summary

We are seeking a motivated and passionate Field Service Engineer – Infection Control to join our Service Team. As a Field Service Engineer – Infection Control, you will be responsible for conducting preventative and reactive maintenance for Getinge equipment based at our customer sites, creating and maintaining strong relationships with our customers, and supporting other Getinge Field Service Engineers as necessary.

Key Responsibilities

  • Building strong relationships with Getinge customers through effective customer service and interpersonal skills;
  • Conducting preventative and reactive maintenance for Getinge equipment based at our customer sites;
  • Supporting installations of Getinge capital equipment;
  • Troubleshooting issues that present occasionally in equipment, and ensuring that the product is returned to a fully functional level enabling the customer to continue their business operations;
  • Liaising with the Getinge Service Co-ordination team prior to attending customer sites, ensuring that you are effectively prepared to resolve the customer's issues;
  • Completing service documentation within a mobile device.

Requirements

  • A grade Electrical licence;
  • Previous experience as a Field Service Engineer or Technician, ideally in the medtech sector;
  • A proven track record of going above and beyond for others;
  • Excellent interpersonal skills and a customer service orientation;
  • Ability to work under pressure to tight deadlines;
  • Strong communication skills;
  • Ability to work as part of a team;
  • Mechanical aptitude;
  • A valid Driver's Licence.

About the Role

This is a role that requires you to be physically active, on the road, and in control of your own patch of the business. There is a regular requirement for regional travel to ensure our customers are serviced effectively. If you enjoy high levels of responsibility, love building strong interpersonal relationships, and are driven to achieve great results, we look forward to hearing from you.

What We Offer

  • Opportunity to be part of a leading respected global MedTech company – delivering excellence in quality healthcare solutions;
  • Ongoing development – help you be the best you can be by investing in your professional development;
  • To be part of a fantastic team culture – let's celebrate your successes;
  • To provide the flexibility you need to do your best work and support your holistic wellbeing – be part of a progressive network;
  • Career growth – global & local opportunities (presence in 38 countries);
  • Compensation & benefits – paid parental leave & competitive salary packages, birthday leave, 2 wellbeing days, and volunteer day leave.

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