Help Desk Support Technician
1 month ago
The help desk support technician role at Macro Recruitment involves providing high-quality technical support to clients. This requires excellent communication skills and the ability to troubleshoot complex technical issues.
Key Responsibilities:- Provide technical support: Assist clients with technical issues and provide solutions to resolve their problems.
- Collaborate with teams: Work with other support groups to troubleshoot complex issues and provide seamless support to clients.
- Utilize ticket management: Use ticket management systems to record, update, and resolve tickets from the help desk.
- Meet customer service expectations: Ensure that all customer interactions are handled professionally and efficiently.
Requirements:
- Strong technical skills: The ability to troubleshoot and resolve complex technical issues.
- Excellent communication skills: The ability to communicate effectively with clients and other teams.
- Customer service focus: A strong focus on providing excellent customer service and meeting customer expectations.
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