Sydney CBD Help Desk Specialist

1 month ago


Sydney, New South Wales, Australia Macro Recruitment Full time
Job Summary

We are seeking a highly skilled and experienced Help Desk Specialist to join our team in the Sydney CBD. As a Global Desktop Support Professional, you will be responsible for providing swift and professional IT support to our clients, resolving desktop problems, and collaborating with other support groups across global locations.

Key Responsibilities:
  • Provide exceptional customer service and resolve BAU tickets created by the Level 1 Team
  • Attend clients' desks to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware or software
  • Utilize the ticket management system to record, update, and resolve tickets from the Helpdesk
Requirements:
  • Strong technical troubleshooting abilities and excellent communication skills
  • Experience with VPN, Soft Phones, Remote Desktop, VDI, Windows, and MAC support
  • Ability to meet or exceed expected customer service levels and perform on-site analysis, diagnosis, and resolution of desktop problems

Estimated Salary: AU$34 per hour (inc supa)



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