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Customer Engagement Specialist

4 weeks ago

South Melbourne, Victoria, Australia Smiggle Full time
About Smiggle

Smiggle is a vibrant retail destination offering an extensive range of products for kids and adults alike. From stationery to clothing, we pride ourselves on providing unique and colourful items that make everyday moments special.

The Role

We're seeking a bright and enthusiastic Sales Assistant to join our team As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining a high level of visual merchandising standards.

Key Responsibilities
  • Maximise every sales opportunity to achieve both individual and store sales targets
  • Provide a genuine and unique experience for all customers that aligns with the Smiggle brand
  • Cash handling, and processing sales transactions efficiently
  • Work collaboratively within a team environment to achieve store objectives
  • Assist with stock management and visual merchandising initiatives
  • Follow loss prevention processes to minimise stock loss
  • Attend store meetings and in-store training sessions
What We Offer

At Smiggle, we value our team members and offer a range of benefits, including:

  • 50% staff discount on Smiggle's amazing product range
  • In-store coaching and comprehensive training plans to support your development
  • Opportunities to join our Future Leaders Program designed to develop and train future Store Managers
  • Internal career opportunities across 7 brands and over 1,000 retail outlets
  • The chance to work for an international brand with a presence in multiple countries
Requirements

To succeed in this role, you will need to demonstrate:

  • Confidence in approaching, connecting, and selling to customers
  • A commitment to integrity and doing things the right way
  • The ability to thrive in a fast-paced, dynamic environment
  • A solutions-focused mindset when faced with challenges

Awareness of loss prevention, health & safety, visual merchandising, and experience working in a team environment or fashion retail is desirable but not essential.