Claims Manager

1 week ago


Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time
About the Opportunity

We are seeking a highly motivated Claims Manager to join our team in Geelong. As part of our diverse team, you will play a vital role in supporting injured workers to recover from workplace injury and return to work.

Key Responsibilities:
  • Manage a portfolio of workers compensation claims, providing exceptional service and support to stakeholders.
  • Demonstrate a service-oriented approach focused on early intervention and the interests of workers and employers.
  • Implement active and timely strategies to improve recovery and return to work outcomes.
  • Provide workers compensation advice to stakeholders, including workers, employers, and providers.
  • Assist the worker and employer with the claim process, engaging appropriate support services as needed.
  • Collaborate with the broader EML team and WorkSafe to foster positive outcomes for injured workers.
About You:
  • You have held roles within a medical, hospitality, retail, or corporate field, specializing in customer service.
  • You pride yourself on giving an exceptional level of service to your customers, willing to go that extra mile.
  • Thrive on working in a team environment, collaborating with others to achieve common goals.
  • Proactive, self-motivated, and able to think on your feet when engaging and managing stakeholders throughout the process.
  • Organized with excellent time management skills.
  • You have a passion for helping others and managing challenging situations.
What We Offer:
  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with opportunity to work from home once fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Access to LinkedIn Learning, with 18,000 courses to advance your professional education.
  • Up to 16 weeks paid parental leave, plus superannuation.

Our salary range for this position is $60,000 - $80,000 per annum, depending on experience. If you are a motivated and service-focused individual who is passionate about making a difference in people's lives, we encourage you to apply.



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