Billing Coordinator: Collection Specialist

5 hours ago

Surfers Paradise, Queensland, Australia Wyndham Destinations Full time

At Wyndham Destinations, we're dedicated to creating unforgettable experiences for our members.

Job Summary:

This role involves driving the collection of membership club fees, ensuring timely recovery of outstanding payments, and providing exceptional service to our valued members.

About the Role:
  • Lead Collection Efforts: Drive the collection of club fees from members, ensuring collections are made within specified timeframes and meet set Key Performance Indicators (KPIs).
  • Overdue Invoice Management: Ensure timely recovery of outstanding payments, following company policies.
  • Proactive Member Engagement: Utilize outbound calls to discuss and facilitate solutions and payment plans with members in accordance with company policies and procedures.
  • Seamless Inquiry Management: Swiftly address member inquiries via calls and emails regarding club fees, leaving a lasting positive impression, acting as the frontline support.
  • Negotiate Payment Plans: Work with members to establish and monitor payment plans within company guidelines.
  • Resolution & Service Recovery: Address billing discrepancies and disputes, ensuring member satisfaction and positive resolutions.
Requirements:
  • Collections Experience: Essential 1-2 years' experience in collections within the consumer finance sector, with proficiency in complaints and objection handling.
  • Target Achievement: Demonstrated track record of meeting targets and Key Performance Indicators (KPIs), both autonomously and collaboratively within a team setting.
  • Work Ethic and Flexibility: Possess strong work ethics and adaptability, supporting colleagues while upholding high-performance standards.
  • Communication Skills: Excellent written and verbal communication abilities, skilled in building rapport and effectively negotiating.
  • Time Management: Ability to thrive under pressure, show initiative, and efficiently manage multiple priorities to meet deadlines with precision.
What We Offer:
  • Competitive Salary: $60,000 - $80,000 per annum
  • Full-Time Position: Monday to Friday, with flexible roster options
  • Professional Development Opportunities: Enhance your skills in a supportive and engaging team environment
  • Personalized Training: Dive into personalized training from day one and launch your career within Accor Vacation Club
  • Iconic Location: Work just steps away from the iconic Surfers Paradise beachfront
  • Global Benefits & Beyond: Unlock a world of benefits covering accommodation, dining, lifestyle perks, and more
Why Join Us:

We're committed to fostering a diverse & inclusive culture, where individuals are valued, supported, and celebrated. Join our global team and build a career where memories start with you.

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