Financial Services Coordinator

2 weeks ago


Surfers Paradise, Queensland, Australia Accor Full time

Job Role: Club Fee Collection Specialist

At Accor Vacation Club, we are seeking a skilled Club Fee Collection Specialist to join our Billings Team. As a key member of our team, you will be responsible for driving the collection of membership club fees and creating solutions that enable Members to maximize the benefits of their membership.

Your Key Responsibilities:

  • Manage a large number of inbound and outbound calls and emails.
  • Negotiate and monitor payment arrangements.
  • Assist with quarterly Collection runs and Annual Invoice runs.
  • Investigate and resolve billing discrepancies and disputes.
  • Receipt payments, process refunds and ensure accurate record management is maintained at all times.
  • Drive the collection of club fees from Members, ensuring collections are made within specified timeframes and meet set Key Performance Indicators (KPIs).

Your Skills & Experience:

  • Outstanding customer service skills with a genuine interest in helping people.
  • Self-motivation and enthusiasm to develop new skills.
  • 1-2 years' previous experience in collections or financial services, is highly desirable.
  • Availability to work rostered hours Monday-Friday between 7am-7pm.
  • Excellent written and verbal communication skills.
  • Ability to thrive under pressure, show initiative, and efficiently manage multiple priorities to meet deadlines.

Employee Benefits:

  • Flexible roster between 7 am - 7 pm Monday to Friday.
  • Discounted accommodation, dining, lifestyle perks, and more.
  • Personalised rewards and recognition program.


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