Billings Coordinator Assistant

24 hours ago


Surfers Paradise, Queensland, Australia Accor Full time
About Accor Vacation Club

We're a leading provider of 'holidays of a lifetime' for our valued Members, offering unforgettable experiences and a vibrant lifestyle. Our goal is to foster a workplace where passion meets purpose, valuing and empowering every team member to excel.

Role Overview

This role involves being part of our Billings Team, driving the collection of membership club fees and creating solutions that enable Members to maximize the benefits of their membership.

No two days are the same in this role, offering variety across several tasks from completing upgrades, receipting payments, refunding overpayments through to conducting quarterly collection and Annual Club Fee Invoice runs, and much more.

Key Responsibilities
  • Manage a large number of inbound and outbound calls and emails efficiently.
  • Negotiate and monitor payment arrangements effectively.
  • Assist with quarterly Collection runs and Annual Invoice runs, ensuring accuracy and timeliness.
  • Investigate and resolve billing discrepancies and disputes promptly.
  • Receipt payments, process refunds, and maintain accurate record management at all times.
  • Drive the collection of club fees from Members, ensuring collections are made within specified timeframes and meet set Key Performance Indicators (KPIs).
Requirements and Qualifications
  • Demonstrate outstanding customer service skills with a genuine interest in helping people.
  • Show self-motivation and enthusiasm to develop new skills.
  • Hold 1-2 years' previous experience in collections or financial services, preferably.
  • Availability to work rostered hours Monday-Friday between 7am-7pm is required.
  • Exhibit excellent written and verbal communication skills.
  • Ability to thrive under pressure, show initiative, and efficiently manage multiple priorities to meet deadlines.
Employee Benefits
  • Enjoy flexible roster options between 7 am - 7 pm Monday to Friday.
  • Benefit from global discounts on accommodation, dining, and lifestyle perks.
  • Participate in a personalized reward and recognition program, redeeming benefits of your choice.


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