Event Coordinator Specialist

6 days ago

Surfers Paradise, Queensland, Australia Marriott Full time
About Marriott

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About JW Marriott

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

We believe our associates come first. Because if you're happy, our guests will be happy.

The Event Planner Role

This role is responsible for preparing all event documentation and coordinating with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.

This position primarily handles events of average complexity and ensures seamless turnover from sales to service back to sales.

Key Responsibilities
  • Executing Event Operations: Solve problems and/or suggest alternatives to previous arrangements if necessary.
  • Leads pre-event and post-event meetings for assigned groups.
  • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
  • Manages customer budgets to maximize revenue and meet customer needs.
  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
  • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
  • Manages group room blocks and meeting space for assigned groups.
  • Adheres to all standards, policies, and procedures.
  • Celebrates successes and publicly recognizes the contributions of team members.
Executing the Sales and Marketing Strategy
  • Up-sells products and services throughout the event process.
  • Participates in customer site inspections and assists with the sales process when necessary.
  • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
Managing Profitability
  • Manages revenue and profitability associated with events.
  • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
  • Reviews billing and payments with clients.
Providing Exceptional Customer Service
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest problems and complaints.
  • Makes presence known to customer at all times during entire event process.
  • Follows up with customer post-event.
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
  • Strives to improve service performance.
  • Sets a positive example for guest relations.
  • Reviews comment cards and guest satisfaction results with associates.
  • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
About You

We are seeking an experienced Event Planner who has a minimum of 2 years experience in the event management or related professional area.

A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; is also required.

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