Billings Coordinator

1 month ago

Surfers Paradise, Queensland, Australia Travel + Leisure Co Full time

Unlock Your Potential

At Travel + Leisure Co., we're passionate about delivering exceptional experiences for our Members. As a Billings Coordinator, you'll play a vital role in driving the collection of membership club fees, ensuring seamless operations, and fostering a culture of excellence.

Key Responsibilities:

  • Lead Collection Efforts: Drive the collection of club fees from Members, ensuring timely payments and meeting set Key Performance Indicators (KPIs).
  • Overdue Invoice Management: Ensure timely recovery of outstanding payments, following company policies.
  • Proactive Member Engagement: Utilize outbound calls to discuss and facilitate solutions and payment plans with Members in accordance with company policies and procedures.
  • Seamless Inquiry Management: Swiftly address member inquiries via calls and emails regarding club fees, leaving a lasting positive impression.
  • Negotiate Payment Plans: Work with Members to establish and monitor payment plans within company guidelines.
  • Resolution & Service Recovery: Address billing discrepancies and disputes, ensuring member satisfaction and positive resolutions.

Requirements:

  • Collections Experience: Essential 1-2 years' experience in collections within the consumer finance sector, with proficiency in complaints and objection handling.
  • Target Achievement: Demonstrated track record of meeting targets and Key Performance Indicators (KPIs), both autonomously and collaboratively within a team setting.
  • Work Ethic and Flexibility: Possess strong work ethics and adaptability, supporting colleagues while upholding high-performance standards.
  • Communication Skills: Excellent written and verbal communication abilities, skilled in building rapport and effectively negotiating.
  • Time Management: Ability to thrive under pressure, show initiative, and efficiently manage multiple priorities to meet deadlines with precision.

Join Our Team:

We're committed to fostering a diverse & inclusive culture, where individuals are valued, supported, and celebrated. If you're driven, proactive, and committed to excellence, we'd love to hear from you.

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