Senior Billing Specialist

2 days ago


Surfers Paradise, Queensland, Australia Accor Full time
Billings Coordinator

Company Overview:

Accor Vacation Club is dedicated to providing unparalleled holiday experiences for its valued Members. Our mission is to foster a workplace where passion meets purpose, empowering every team member to excel.

About the Role:

We are seeking a skilled Billings Coordinator to join our team in Surfers Paradise. As a key member of our Billings Team, you will be responsible for driving the collection of membership club fees and creating solutions that enable Members to maximize the benefits of their membership.

The Day-to-Day:

  • You will manage a large number of inbound and outbound calls and emails, ensuring timely responses and resolutions.
  • Negotiate and monitor payment arrangements with Members, ensuring seamless communication and mutual understanding.
  • Assist with quarterly Collection runs and Annual Invoice runs, maintaining accurate records and adherence to set KPIs.
  • Investigate and resolve billing discrepancies and disputes, demonstrating exceptional problem-solving skills.
  • Receipt payments, process refunds, and maintain accurate record management at all times, ensuring data integrity and security.
  • Drive the collection of club fees from Members, meeting specified timeframes and Key Performance Indicators (KPIs).

Your Skills & Experience Include:

  • Oustanding customer service skills, with a genuine interest in helping people.
  • Self-motivation and enthusiasm to develop new skills, embracing challenges and growth opportunities.
  • 1-2 years' previous experience in collections or financial services, highly desirable.
  • Availability to work rostered hours Monday-Friday between 7am-7pm.
  • Excellent written and verbal communication skills, with the ability to thrive under pressure.

Estimated Salary: AU$55,000 - AU$65,000 per annum, depending on experience.

Let's Talk Benefits:

  • Flexible Roster: Work between 7 am - 7 pm Monday to Friday, enjoying a great work-life balance.
  • Global Perks: Enjoy discounted accommodation, dining, lifestyle perks, and more, as part of our comprehensive employee benefits package.
  • Personalized Rewards: Experience a personalized reward and recognition program, redeeming benefits of your choice.


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