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Billings Coordinator

2 months ago

Surfers Paradise, Queensland, Australia Wyndham Destinations Full time

We're putting the world on vacation at Wyndham Destinations

At Wyndham Destinations, our mission is to deliver exceptional experiences for our members. Our team is dedicated to fostering a culture of innovation and growth, where every day is a chance to learn something new and turn vacation inspiration into reality.

Key Responsibilities:

  • Lead Collection Efforts: Drive the collection of membership fees from our valued members, ensuring timely payments and meeting set Key Performance Indicators (KPIs).
  • Overdue Invoice Management: Proactively manage outstanding payments, following company policies and procedures.
  • Proactive Member Engagement: Utilize outbound calls to discuss and facilitate solutions and payment plans with members in accordance with company policies and procedures.
  • Seamless Inquiry Management: Swiftly address member inquiries via calls and emails regarding membership fees, leaving a lasting positive impression and acting as the frontline support.
  • Negotiate Payment Plans: Work with members to establish and monitor payment plans within company guidelines.
  • Resolution & Service Recovery: Address billing discrepancies and disputes, ensuring member satisfaction and positive resolutions.

Requirements:

  • Collections Experience: Essential 1-2 years' experience in collections within the consumer finance sector, with proficiency in complaints and objection handling.
  • Target Achievement: Demonstrated track record of meeting targets and Key Performance Indicators (KPIs), both autonomously and collaboratively within a team setting.
  • Work Ethic and Flexibility: Possess strong work ethics and adaptability, supporting colleagues while upholding high-performance standards.
  • Communication Skills: Excellent written and verbal communication abilities, skilled in building rapport and effectively negotiating.
  • Time Management: Ability to thrive under pressure, show initiative, and efficiently manage multiple priorities to meet deadlines with precision.

At Wyndham Destinations, we're committed to fostering a diverse and inclusive culture. We believe in equal opportunities and are dedicated to creating a workplace where individuals are valued, supported, and celebrated for their unique talents and perspectives.

Join us and be part of a team dedicated to delivering exceptional service and creating unforgettable experiences for our members.