Billings Coordinator

4 weeks ago


Surfers Paradise, Queensland, Australia Accor Full time

At Accor Vacation Club, we're dedicated to delivering exceptional service and creating unforgettable experiences for our valued Members. As a key member of our Billings Team, you'll play a vital role in driving the collection of membership club fees and creating solutions that enable Members to maximize the benefits of their membership.

The Role

You'll be responsible for managing a large number of inbound and outbound calls and emails, negotiating and monitoring payment arrangements, and assisting with quarterly Collection runs and Annual Invoice runs. You'll also investigate and resolve billing discrepancies and disputes, receipt payments, process refunds, and ensure accurate record management is maintained at all times.

Your Skills & Experience

  • Outstanding customer service skills with a genuine interest in helping people.
  • Self-motivation and enthusiasm to develop new skills.
  • 1-2 years' previous experience in collections or financial services, is highly desirable.
  • Availability to work rostered hours Monday-Friday between 7am-7pm.
  • Excellent written and verbal communication skills.
  • Ability to thrive under pressure, show initiative, and efficiently manage multiple priorities to meet deadlines.

What We Offer

  • Full-Time & Flexibility: Flexible roster between 7 am - 7 pm Monday to Friday.
  • Global Benefits & Beyond: Discounted accommodation, dining, lifestyle perks, and more.
  • Personalised Rewards: Experience a personalized reward and recognition program and redeem benefits of your choice.


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