Billings Coordinator Specialist

22 hours ago


Surfers Paradise, Queensland, Australia Accor Full time
Accor Vacation Club: Billings Coordinator

We are seeking a highly skilled and motivated Billings Coordinator to join our team at Accor Vacation Club. As a key member of our collection team, you will play a critical role in driving the collection of membership club fees and creating solutions that enable Members to maximize the benefits of their membership.

About the Role:
  • Key Responsibilities:
  • Manage a large number of inbound and outbound calls and emails to ensure timely and effective communication with Members.
  • Negotiate and monitor payment arrangements to optimize collections and minimize disputes.
  • Assist with quarterly Collection runs and Annual Invoice runs to ensure seamless processing and accuracy.
  • Investigate and resolve billing discrepancies and disputes in a professional and timely manner.
  • Receipt payments, process refunds, and maintain accurate records to ensure compliance with regulatory requirements.
  • Drive the collection of club fees from Members, ensuring collections are made within specified timeframes and meet set Key Performance Indicators (KPIs).
About You:
  • You possess outstanding customer service skills with a genuine interest in helping people.
  • You are self-motivated and enthusiastic to develop new skills and take on challenges.
  • Previous experience in collections or financial services is highly desirable, but not essential.
  • You are available to work a flexible roster between 7 am - 7 pm Monday to Friday.
  • You have excellent written and verbal communication skills, as well as the ability to thrive under pressure and efficiently manage multiple priorities to meet deadlines.
What We Offer:
  • A competitive salary range of $60,000 - $80,000 per annum, depending on experience.
  • A flexible roster between 7 am - 7 pm Monday to Friday.
  • Global benefits and perks, including discounted accommodation, dining, lifestyle discounts, and more.
  • A personalized reward and recognition program that allows you to redeem benefits of your choice.

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