EML Recovery and RTW Specialist

3 weeks ago

Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time
About the Opportunity

We are seeking a highly skilled and dedicated individual to join our Recovery and RTW Team as a Case Manager. This exciting opportunity will allow you to make a positive impact on someone's life every day, working as part of a diverse team based in Melbourne.

In this role, you will be responsible for pro-actively managing a portfolio of 0 – 55 week claims, providing exceptional customer services to all stakeholders, and supporting injured workers to recover and return to work.

Key Responsibilities
  • Demonstrate a service-oriented approach focused on early intervention and the interests of workers and employers.
  • Implement active and timely strategies to improve recovery and return to work outcomes.
  • Provide workers compensation advice to stakeholders such as workers, employers, and providers.
  • Assist the worker and employer with the claim process and engage appropriate support services.
  • Collaborate with the broader EML Team and WorkSafe to support positive outcomes for injured workers.
About You
  • Possess a passion for customer service.
  • Thrive in a team environment and collaborate with others.
  • Have experience managing claims in the workers' compensation industry or other personal injury environments.
  • Knowledge of the Victorian workers' compensation scheme, legislation, and policies.
  • Be organised with excellent time management skills.
  • Be committed to supporting injured workers with their recovery and return to work.
What We Offer

We stand together as equals at EML, an equal opportunity employer that celebrates diversity and inclusion. We provide a culture where everyone feels valued, respected, and supported.

EML offers career opportunities and great employee benefits, including:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home once trained.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Access to LinkedIn Learning – 18,000 courses to advance your professional education.
  • Up to 16 weeks paid parental leave, plus super.

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