Workforce Recovery Specialist

1 week ago

Melbourne, Victoria, Australia Employers Mutual Management Pty Ltd Full time

EML, a leading Workers Compensation and Personal Injury Claims Management business, is committed to helping individuals regain their lives through ongoing support during the return-to-work journey. With over 4,000 dedicated employees, we foster a culture of learning that enables us to continually invest in our employees, ensuring a long-term career at EML.

The Opportunity

We are seeking a skilled Case Manager to join our diverse team based in Melbourne. This exciting role involves pro-actively managing a portfolio of claims, providing exceptional customer service to all stakeholders, and supporting injured workers to recover and return to work. As part of the Federal Self Insurance team, you will help make a positive impact on someone's life every day, feeling great satisfaction knowing your talent and hard work have a purpose.

This is a permanent, full-time position based in our Melbourne office, with flexibility to work from home up to 3 days per week. We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

Responsibilities

  • Provide early, timely, and personal customer-focused service to injured workers and employers.
  • Proactively manage all aspects of a caseload of worker's compensation claims within legislation and compliance guidelines.
  • Deliver the desired customer experience to all stakeholders and manage end-to-end outcomes for a portfolio of cases.
  • Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations, and responsibilities).
  • Conduct claims reviews, case conferences, or face-to-face meetings with clients as required.

About You

  • Previous experience within the medical or corporate field, specialising in customer service, is highly desirable.
  • Experience in managing claims in the workers compensation scheme or the Safety Rehabilitation Act (SRC) is advantageous but not necessary.
  • An empathetic, resilient, and motivational approach to provide customer-centric support.
  • A driven professional with highly developed written and verbal communication skills.
  • Careful consideration to detail with a high concern for accuracy.
  • Strong stakeholder engagement and management.
  • Committed to supporting injured workers with their recovery and return to work.

What We Offer

We stand together as equals, celebrating diversity and inclusion. EML is an equal opportunity employer, offering a culture that values respect, integrity, and honesty. Our employee benefits include:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

Rewards and Recognition

We strive to create a workplace where everyone feels valued and supported. Our rewards and recognition programs acknowledge and appreciate individual contributions, fostering a culture of excellence and motivation. If this role aligns with your career aspirations, please apply now.

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