Workforce Recovery Manager

2 weeks ago


Melbourne, Victoria, Australia Gallagher Bassett Full time
About the Role

We are seeking an experienced Workforce Recovery Manager to join our team at Gallagher Bassett. As a key member of our Workers Compensation team, you will play a crucial role in identifying and delivering recovery and return-to-work outcomes for complex claims.

Key Responsibilities:
  • Provide leadership as a subject matter expert within your team relating to recovery and return-to-work, while supporting your team manager and wider leadership group.
  • Manage a small portfolio of high-risk injury claims, supporting injured workers and employers with their recovery, return-to-work, and return to health.
  • Support Senior Case Managers with regular claim conferencing.
  • Identify biopsychosocial risk factors leading to strategic recovery while achieving return-to-work goals.
  • Identify claims at risk of developing secondary psychological injuries while implementing appropriate strategic measures to support injured workers back to full functional capacity.
  • Undertake return-to-work visits and treater case conferences (both virtually and in-person) when required to support recovery and return-to-work outcomes.
About You
  • We are looking for an enthusiastic and customer-focused RTW Expert who has: Workers Compensation scheme Claims Management experience or significant RTW knowledge and experience.
  • Knowledge of physical and/or mental injury, or general Personal Injury Management concepts relating to Victoria's Workers Compensation Scheme.
  • Excellent customer service skills and experience.
  • Time management, administrative, and organizational skills.
  • Experience in leading people, teams, or key initiatives, as well as coaching and mentoring skills.
  • Tertiary qualification in an appropriate discipline and/or demonstrated experience in a similar role is also ideal.
Benefits

We offer a range of benefits to support your career development and wellbeing, including:

  • A competitive salary ranging from AU$90,000 - AU$120,000 per annum, depending on experience.
  • Paid parental leave.
  • Collaborative working environment - friendly, flexible, and supportive working environment which is built around great team support and rewarding opportunities.
  • Opportunities for ongoing education and development.
  • A dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.
  • Staff benefits including additional purchased leave, volunteer leave days, retail discounts, and more.


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