Career Transition Specialist
3 weeks ago
EML is a renowned leader in Workers Compensation and Personal Injury Claims Management. Our mission is to empower individuals to regain control of their lives through ongoing support throughout their return-to-work journey. With over 4,000 dedicated employees, we foster a culture of growth and development, ensuring a long-term career at EML.
The OpportunityAs part of our diverse team based in Melbourne, you'll play a pivotal role in making a positive impact on someone's life every day. You'll experience immense satisfaction knowing your talent and hard work have a purpose.
Job Description- Provide specialist support and advice to the 0-55 weeks claims teams, working closely with Performance Managers and the broader EML team.
- Maintain a focus on developing innovative RTW & Recovery strategies to provide tailored, person-centred claims management.
- Collaborate with claims teams and Performance Managers to achieve safe and sustainable RTW outcomes.
- Support Case Managers and Specialist Staff in developing RTW & Recovery strategies, as well as staff capability through feedback and coaching.
- Engage with case managers to establish soundly-based rehabilitation & RTW goals, allowing for focused RTW activity.
- Offer specialist assistance and one-on-one support to team members regarding all facets of claims management strategy.
- Provide specialist advice on complex claims strategy, including direct engagement with external stakeholders.
- Review and provide feedback on current claims management practices, identifying emerging trends and managing them effectively.
- Demonstrated experience in claims and/or injury management.
- Demonstrated experience in engaging with external stakeholders to support outcomes for injured workers.
- High attention to detail and organisational skills.
- Sound understanding of legislative and commercial contract requirements and performance measures.
- Ability to accurately interpret relevant legislation (including Acts, Regulations and case law).
- Experience in providing training and coaching to improve capability of claims team members.
We stand together as equals, embracing diversity and inclusion. As an equal opportunity employer, EML provides a culture that values respect, integrity, and honesty.
EML offers career opportunities and great employee benefits, including:
- A vibrant, collaborative, and innovative team culture.
- Flexibility with the opportunity to work from home when fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Access to discounts at over 350 retailers through our Rewards Hub program.
- Entitlement to an annual tenure and performance-based recognition reward.
- Comprehensive learning and development support.
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards.
- Access to LinkedIn Learning - 18,000 courses to advance your professional education.
- Up to 16 weeks paid parental leave, plus super.
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