EML Case Manager
3 weeks ago
EML, a leading Workers Compensation and Personal Injury Claims Management business, is dedicated to supporting individuals throughout their return-to-work journey.
Our GoalWe aim to provide ongoing support and assistance to injured workers, ensuring they receive the necessary help to recover and return to work successfully.
The OpportunityAs a member of our diverse team based in Melbourne, you will have the opportunity to make a positive impact on someone's life every day. You will be responsible for proactively managing a portfolio of claims, providing exceptional customer service, and supporting injured workers to recover and return to work.
Your Responsibilities- Demonstrate a service-oriented approach focused on early intervention and the interests of workers and employers.
- Ensure active and timely strategies are implemented to improve recovery and return to work outcomes.
- Provide workers compensation advice to stakeholders, including workers, employers, and providers.
- Assist the worker and employer with the claim process and engage appropriate support services, such as Mobile Case Management or Occupational Rehabilitation.
- Collaborate with the broader EML Team and WorkSafe to support positive outcomes for injured workers.
- Possess a passion for customer service.
- Thrive in a team environment and collaborate with others.
- Have experience managing claims in the workers' compensation industry or other personal injury environments.
- Knowledge of the Victorian workers' compensation scheme, legislation, and policies.
- Be organised with excellent time management skills.
- Commit to supporting injured workers with their recovery and return to work.
EML is an equal opportunity employer committed to maintaining a workplace where everyone feels valued and respected. We offer a vibrant, collaborative, and innovative team culture, flexibility with the opportunity to work from home, and a comprehensive wellbeing program with discounted health insurance and gym membership.
We also provide access to discounts at over 350 retailers through our Rewards Hub program, entitlement to an annual tenure and performance-based recognition reward, comprehensive learning and development support, company-wide events to celebrate success, quarterly Reward and Recognition Awards, and access to LinkedIn Learning with 18,000 courses to advance your professional education.
Our commitment to our employees includes investing in their professional development and providing generous employee benefits, including up to 16 weeks paid parental leave, plus super.
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