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Desktop Support Specialist
2 months ago
About the Role:
We are seeking an experienced and motivated Desktop Support Specialist to join our team at Zone IT Solutions. As a key member of our IT support team, you will be responsible for providing technical assistance and support to end users in a fast-paced environment.
Key Responsibilities:
- Provide technical support and assistance to end users via phone, email, or in-person
- Diagnose and resolve hardware and software issues in a timely and efficient manner
- Collaborate with internal stakeholders to identify and implement solutions to improve IT service delivery
- Develop and maintain knowledge of Windows operating systems, desktop hardware, and software troubleshooting
- Stay up-to-date with industry trends and best practices in IT support
Requirements:
- Minimum 2 years of experience in a full-time desktop support role
- Strong knowledge of Windows operating systems, including Windows 10
- Experience with desktop hardware and software troubleshooting
- Ability to diagnose and resolve hardware and software issues
- Knowledge of Active Directory and network protocols
- Good understanding of Microsoft Office Suite
- Experience with remote desktop tools and remote troubleshooting
- Excellent problem-solving skills
- Strong written and verbal communication skills
- Customer service-oriented mindset
- Ability to multitask and manage priorities effectively
About Us:
Zone IT Solutions is an Australia-based Recruitment Company specializing in Digital, ERP, and larger IT Services. We offer flexible, efficient, and collaborative solutions to any organization that requires IT experts. Our agile, agnostic, and flexible solutions will help you source the IT expertise you need.