Mental Injury Recovery and Return to Work Lead

3 weeks ago

Melbourne, Victoria, Australia Gallagher Full time

About Us

We are an industry leader in providing career development opportunities and flexible working arrangements, including work-from-home options. Our range of employee benefits, discounts, and wellbeing programs makes us a great place to work.

The Role
As a Mental Injury Return to Work Specialist at Gallagher, you will be responsible for leading the recovery and return-to-work process for complex psychological claims within your team. You will use your expertise to identify and triage claims that are at risk of exceeding expected return-to-work timeframes and work closely with case managers to identify barriers in returning to work. Your goal will be to drive a return-to-work focus with injured workers and employers.

In this role, you will have the opportunity to apply your knowledge and skills in person-centered injury management, exceptional stakeholder communication, and leadership to support workers impacted by complex psychological injuries. Your responsibilities will include:
• Providing leadership as a key subject matter expert within your team relating to recovery and return to work
• Managing a small portfolio of complex high-risk injury claims, supporting injured workers and employers with their recovery and return to health
• Supporting senior case managers with regular case conferencing
• Identifying biopsychosocial risk factors leading to strategic recovery while achieving return-to-work goals
• Undertaking return-to-work visits and treater case conferences when required to support recovery and return-to-work outcomes
Your Skills and Qualifications
To be successful in this role, you will need: Workers Compensation scheme claims management experience, or significant RTW knowledge and experience, knowledge of physical and/or mental injury, excellent customer service skills and experience, time management, administrative and organisational skills, experience in leading people, teams or key initiatives, coaching and mentoring skills, and a tertiary qualification in an appropriate discipline.
What We Offer
We offer attractive remuneration packaging, flexible work arrangements, paid parental leave, a collaborative working environment, opportunities for ongoing education and development, and a dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs. We also offer staff benefits including additional purchased leave, volunteer leave days, retail discounts, and more.

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