Retention Consultant

5 days ago

Sydney, New South Wales, Australia HCF Australia Full time

About the Role

The Member Retention Consultant is a key position within our contact centre team, responsible for promoting RT Health products and services, saving existing members who have indicated they wish to cancel, and winning back members who have left the fund.

As the first point of contact for RT Health members, you will manage member issues and price, product, or claim-related concerns as key drivers to cancellation calls, with the aim of saving members for the organisation in line with strategic guidelines.

This is a full-time, permanent role with a contact centre based in Sydney CBD, operating Monday to Friday, 8:30am to 5:30pm.

Key Responsibilities

  • Welcome newly joined members to ensure their membership is set up correctly
  • Contact members who are looking to leave RT Health with the aim of retaining them
  • Contact and assist members to understand and review their cover
  • Provide a high level of professional and exceptional customer service
  • Undertake training, development, and multi-skilling as required
  • Actively participate in all regulatory compliance activities associated with this role

About You

You are proactive, solutions-focused, and have exceptional customer service skills. You will have experience in a contact centre, ideally within private health insurance, and possess:

  • Computer literacy, PC skills, and ability to use Outlook, Word, Excel, and CRM
  • A positive and enthusiastic nature with a willingness to embrace change
  • Ability to self-evaluate and take on constructive feedback
  • Strong commitment to providing outstanding customer service and sales
  • Desire and commitment to work within a team dedicated to achieving team and individual performance objectives

About RT Health

At RT Health, we're committed to supporting our members with great value health cover and a level of care that we're known for. We're a proud division of HCF, Australia's largest not-for-profit health fund, and we remain focused on our commitment to support hardworking Australians and their families on their health journeys.

Culture and Benefits

We prioritise the wellbeing of our people, providing a range of benefits, including:

  • 50% subsidy on HCF Private Health Insurance
  • 18 weeks Parental Leave for all new parents
  • Mental Health and Wellbeing programs
  • Discounts to HCF's entire suite of products

We're committed to maintaining an inclusive and collaborative work environment, welcoming and safe for all employees, irrespective of their unique characteristics.

  • Retention Consultant

    3 weeks ago

    Sydney, New South Wales, Australia HCF Australia Full time

    {"title": "Member Retention Consultant", "description": "About the RoleWe are seeking a highly motivated and customer-focused Member Retention Consultant to join our team at HCF Australia. As a key member of our contact centre, you will be responsible for promoting our products and services, saving existing members who have indicated they wish to cancel, and...

  • Retention Consultant

    1 month ago

    Sydney, New South Wales, Australia RT Sales and Marketing Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retention Consultant. As a key member of our sales and marketing team, you will play a critical role in promoting our health insurance products and services to existing members, with the goal of retaining them and driving business growth.Key...

  • Retention Consultant

    3 weeks ago

    Sydney, New South Wales, Australia HCF Australia Full time

    About the RoleWe are seeking a highly skilled and motivated Retention Consultant to join our team at HCF Australia.As a key member of our contact centre, you will be responsible for promoting our health insurance products and services, saving existing members who have indicated they wish to cancel, and winning back members who have left our fund.You will be...

  • Retention Consultant

    3 weeks ago

    Sydney, New South Wales, Australia HCF Australia Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retention Consultant. As a key member of our contact centre, you will be responsible for promoting our health insurance products and services, saving existing members who have indicated they wish to cancel, and winning back members who have left the fund.Key...

  • Retention Consultant

    3 weeks ago

    Sydney, New South Wales, Australia HCF Australia Full time

    About the RoleWe are seeking a highly skilled and motivated Retention Consultant to join our team at HCF Australia. As a key member of our contact centre, you will be responsible for promoting our health insurance products and services, saving existing members who have indicated they wish to cancel, and winning back members who have left our fund.Key...

  • Retention Consultant

    2 weeks ago

    Sydney, New South Wales, Australia HCF Australia Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retention Consultant. As a key member of our contact centre, you will be responsible for promoting our products and services, saving existing members who have indicated they wish to cancel, and winning back members who have left our fund.Key...

  • Customer Retention Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Col Crawford Pty Ltd Full time

    Customer Retention and Loyalty ConsultantWe are seeking a highly skilled and motivated Customer Retention and Loyalty Consultant to join our team at Col Crawford Motors Brookvale. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our existing customers, ensuring their loyalty and satisfaction...

  • Customer Retention Specialist

    1 month ago

    Sydney, New South Wales, Australia Col Crawford Pty Ltd Full time

    Customer Retention and Loyalty ConsultantWe are seeking a highly skilled and motivated Customer Retention and Loyalty Consultant to join our team at Col Crawford Motors Brookvale. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our existing customers, ensuring their loyalty and satisfaction...

  • Customer Retention Specialist

    1 month ago

    Sydney, New South Wales, Australia Col Crawford Pty Ltd Full time

    Customer Retention and Loyalty ConsultantWe are seeking a highly skilled and motivated Customer Retention and Loyalty Consultant to join our team at Col Crawford Motors Brookvale.About the Role:The successful applicant will be responsible for developing and maintaining strong relationships with our existing customers, ensuring they receive exceptional...

  • Retention Consultant

    6 days ago

    Sydney, New South Wales, Australia HCF Australia Full time

    About the RoleAs a Member Retention Consultant at HCF Australia, you will be the first point of contact for our members in the contact centre. Your primary goal will be to promote our products and services, save existing members who have indicated they wish to cancel, and win back members who have left our fund.Key ResponsibilitiesWelcome newly joined...

  • Retention Consultant

    7 days ago

    Sydney, New South Wales, Australia HCF Australia Full time

    About the RoleThe Member Retention Consultant is a key position within our contact centre team, responsible for promoting RT Health products and services, saving existing members who have indicated they wish to cancel, and winning back members who have left the fund. This is a full-time, permanent role based in Sydney CBD, with hours of operation from 8:30am...

  • Retention Consultant

    2 days ago

    Sydney, New South Wales, Australia HCF Australia Full time

    About the RoleWe are seeking a highly skilled and motivated Retention Consultant to join our team at HCF Australia. As a key member of our contact centre, you will be responsible for promoting our products and services, saving existing members who have indicated they wish to cancel, and winning back members who have left our fund.Key ResponsibilitiesWelcome...

  • Strategic Program Manager

    5 days ago

    Sydney, New South Wales, Australia American Express Global Business Travel Full time

    At American Express Global Business Travel, we're looking for a skilled Strategic Program Manager to join our team. As a key member of our Meetings and Events team, you'll be responsible for driving client growth and retention through strategic partnerships and account management.Key Responsibilities:Develop and execute client retention and growth strategies...

  • Strategic Program Manager

    6 days ago

    Sydney, New South Wales, Australia American Express Global Business Travel Full time

    At American Express Global Business Travel, we're looking for a skilled Strategic Program Manager - Client Growth and Retention to join our team. In this role, you'll be responsible for managing our top existing clients, ensuring operational success, retention, renewal, and portfolio expansion. You'll utilize strong collaborative and relationship-building...

  • Consulting Sales Director

    1 month ago

    Sydney, New South Wales, Australia DigiRen Full time

    About the RoleWe are seeking a highly skilled Consulting Sales Lead to drive the growth and success of our consulting business in NSW and Victoria. As a key member of our team, you will be responsible for managing and driving sales of consulting engagements, including both short-term advisory projects and longer-term programmatic initiatives.Key...

  • Account Consultant

    1 month ago

    Sydney, New South Wales, Australia REA Group Full time

    About the RoleWe're REA Group, one of the world's largest property and lifestyle media companies. Our Sales Group is a dynamic team of passionate individuals who establish authentic relationships with our customers. We're looking for a talented Account Consultant to join our team and help shape and develop the business of our real estate agent customers.Key...

  • Account Consultant

    1 month ago

    Sydney, New South Wales, Australia REA Group Full time

    About the RoleWe're REA Group, one of the world's largest property and lifestyle media companies. Our Sales Group is a dynamic team of passionate individuals who establish authentic relationships with our customers. We're looking for a talented Account Consultant to join our team and help shape and develop the business of our real estate agent customers.Key...

  • Account Consultant

    1 month ago

    Sydney, New South Wales, Australia REA Group Full time

    About the RoleWe're REA Group, one of the world's largest property and lifestyle media companies. Our Sales Group is a dynamic team of passionate individuals who establish authentic relationships with our customers. We're looking for a talented Account Consultant to join our team and help shape and develop the business of our real estate agent customers.Key...

  • Account Consultant

    1 month ago

    Sydney, New South Wales, Australia REA Group Full time

    About the RoleWe're REA Group, one of the world's largest property and lifestyle media companies. Our Sales Group is a dynamic team of passionate individuals who establish authentic relationships with our customers. We're looking for a talented Account Consultant to join our team and help shape and develop the business of our real estate agent customers.Key...

  • Strategic Program Manager

    4 days ago

    Sydney, New South Wales, Australia American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Key Responsibilities:Client retention and growth through strategic partnerships and...