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Device Logistics Coordinator

1 month ago

North Ryde, New South Wales, Australia Ricoh Full time
Job Summary:
Ricoh is seeking a highly organized and detail-oriented Device Logistics Coordinator to join our team. In this role, you will be responsible for ensuring the smooth operation of device logistics, including organizing client devices and software for installation, relocation, or collection. You will also process Dealer orders for machines, peripherals, and spare parts, and engage with internal and external stakeholders to meet forecasts and ensure accurate billing.

About Ricoh:
We are a world-leading provider of workplace technology, dedicated to improving work life by providing better user experiences, optimized workflows, anytime anywhere collaboration, and digital infrastructure solutions. Our purpose is to shape the future of work and the sustainability of our world, using our infinite potential to truly imagine change.

Responsibilities:
* Organize clients' devices and software for installation, relocation, or collection
* Process Dealer orders for machines, peripherals, and spare parts
* Engage with internal and external stakeholders to meet forecasts and ensure accurate billing
* Work with Sales Account managers and customers to obtain necessary information
* Conduct assessments on customer accounts
* Use strong scheduling skills to schedule logistics and technical services
* Follow approved policies and procedures, demonstrate sound planning, and commit to meeting agreed timelines

Requirements:
* Collaboration skills
* High engagement with key internal stakeholders
* High customer service levels
* High standard of business excellence
* Ability to work in a fast-paced environment

What We Offer:
* A competitive salary range of $60,000 - $80,000 per annum, based on location and experience
* Paid parental leave
* Purchased leave scheme
* Participation in our RedE recognition program
* Free income protection cover
* Wellness program
* Novated leasing