Global Supply Chain Operations Specialist

4 days ago


North Ryde, New South Wales, Australia Randstad Full time

Randstad, a global leader in HR services, is seeking an experienced Supply Chain Management professional to join our team in Greater Western Sydney. As a key member of the supply chain team, you will be responsible for facilitating operational improvements that drive business results.

About the Role

In this challenging and rewarding role, you will utilize your vast experience in logistics operations to develop relationships with 3PL providers, warehouses, and service departments to ensure operational excellence to customers. Your skills and expertise will be utilized to analyze data, identify areas for improvement, and implement changes to optimize performance.

Key Responsibilities:
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  • Support forward and reverse logistics, and the wider service delivery team by performing varied tasks, completing analysis, and reporting on regular KPIs to the broader business.
  • Parts Escalations & Back Order Management through ASAP Tool.
  • Next Flight Out, Same Day, and after-hours delivery Coordination.
  • Critical Parts Order Redirections & Hold for Collection to expedite delivery lead time.
  • Work closely with 3PL providers to ensure parts availability and delivery on time to meet customer expectations.
  • Monitor, investigate & resolve issues related to Goods In Transit (GIT).
  • Control consignment / engineer return process.
  • Monitor, investigate & resolve issues related to goods in transit from field teams & warehouses.
  • Resolve issues with non-conforming parts when 3PL unable to process (PRR).
  • Return shipments to SPS (Defectives, DEFOA/DOAs, and Rebalancing).
  • Follow up ship-hold or market holds to ensure 3PL providers have completed segregations or required confirmations.
  • Local Distribution Center (LDC) operations support.
  • Damaged & Expired stock management - Salvage or scrap.
  • Daily Stock Reconciliation – Resolve issues related to failed IDOCS & investigate discrepancies.
  • Demand planning analysis to ensure forecast accuracy.
About You
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  • Able to analyze data.
  • Exposure to demand planning methodologies.
  • Highly organized, able to multitask and prioritize multiple tasks.
  • Minimum 2 years experience in similar logistics roles.
  • Experience in SAP and Salesforce/Service Max.

If you are a motivated and experienced supply chain professional looking for a new challenge, please apply now. Randstad is an equal opportunities employer and welcomes applications from diverse candidates.



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