Order Fulfillment Coordinator

2 weeks ago

North Ryde, New South Wales, Australia Ricoh Full time

About Us

We're Ricoh, a world-leading provider of workplace technology. Our mission is to improve work life by offering better user experiences, optimized workflows, anytime anywhere collaboration, and digital infrastructure solutions.

Our culture values openness, and we welcome all ideas. We aim to shape the future of work and create a sustainable world by harnessing the infinite potential of collective imagination.

Is this the role for you?

You'll be responsible for organizing clients' devices and software for installation, relocation, or collection. You'll process dealer orders for machines, peripherals, and spare parts. Additionally, you'll engage with internal and external stakeholders as needed and contribute to producing regular revenue forecasts for your team.

Main Responsibilities:

  • You will work closely with sales account managers and customers to gather necessary information and validate its accuracy before implementing products and services.
  • Conduct assessments on customer accounts, contracts, billing, arrears, and payouts, working with relevant business units to understand company policies and ensure customer requirements are met.
  • Utilize strong scheduling skills to schedule logistics, technical services, and activities required to fulfill orders successfully.
  • FOLLOW approved policy, process, systems, and procedures to progress orders and schedule necessary steps.
  • Demonstrate sound planning, commitment to meet agreed timelines, proactive resolution of incidents, management of scheduling changes, and professional communication of problems.
  • Collaborate with internal stakeholders to meet forecasts and initiate accurate billing with customers.
  • Maintain up-to-date records with clear, concise communication and notation.
  • Identify, respond, and resolve incidents arising during the process.
  • Provide training and support to your team as needed.

What We're Looking For:

To succeed in this role, you must have:

  • Collaboration skills within a high-performing team environment.
  • A high level of engagement with key internal stakeholders to achieve great customer experience outcomes.
  • High customer service levels by meeting and exceeding customer expectations.
  • Maintenance of a high standard of business excellence.

What We Offer:

We take pride in giving back to our employees for their contributions to our success. We offer a range of benefits, including:

  • Paid Parental Leave
  • Purchased Leave Scheme
  • Participation in our RedE recognition program
  • Free income protection cover
  • Wellness program
  • Novated leasing

Employment Type:

Fixed Term (Fixed Term)

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