Workforce Planning and Scheduling Expert

2 weeks ago

Melbourne, Victoria, Australia Sportsbet Full time

About Us

Sportsbet is a leading Australian e-commerce business in the online wagering sector, delivering excitement to millions of Australians.

We're part of the Flutter Group, a true global player with over 1,300 team members at Sportsbet.

Our Commitment to Responsible Gambling

We take responsible gambling seriously, with a wide range of initiatives and tools in place to ensure our customers' safety.

The Role

We're seeking a Workforce Planning and Scheduling Expert to support our Workforce Planning function within Customer Operations. As a key member of our team, you'll establish an efficient and effective rostering model for multiple teams and channels across Sportsbet.

Your responsibilities will include:

  • Building demand, efficiency, and shrinkage forecasts using historical data and trends
  • Schedule build and roster management for frontline teams
  • Accurate forecasting and schedule planning to meet service performance targets
  • Analyzing performance data to understand trends and patterns
  • Providing insights to stakeholders on performance and improvement opportunities
  • Reporting on productivity measures such as occupancy, adherence, efficiency, and cost optimization

Requirements

To succeed in this role, you'll need:

  • 5+ years of experience in workforce-related disciplines in a contact centre environment
  • Direct experience with workforce management systems and forecasting/resourcing methodology
  • Ability to build technical integrations between operating systems
  • Strong analytical skills and attention to detail

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of $120,000 per annum, plus generous performance-based bonuses
  • 25 days annual leave (plus an extra week off each year)
  • Genuine flexible working policy with a $800 work-from-home office allowance
  • Daily fresh fruit, free breakfast, and access to end-of-trip facilities with table tennis and pool tables
  • Tailored career development programs and access to industry-leading parental leave support

Why Join Us?

We're a dynamic and inclusive employer who welcomes diversity and promotes equity. If you're passionate about customer operations and workforce management, we'd love to hear from you.

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