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Workforce Planning Strategist
1 month ago
At Sportsbet, we're on the hunt for a talented Workforce Planning Strategist to join our Customer Operations division. If you have a passion for workforce management and analytical skills, this role is perfect for you.
This position offers an exciting opportunity to establish an efficient and effective rostering model for multiple teams and channels across Sportsbet. You'll work closely with our Head of Workforce Management to implement and execute insightful reporting around customer frontline teams.
Your responsibilities will include:
- Built historical data and trends forecasts for demand, efficiency, and shrinkage for various frontline channels
- Schedule build and roster management for frontline teams
- Accurate forecasting and scheduling leading to meeting service performance targets for multiple planning channels
- Analyzing performance data for different periods to understand trends and patterns
- Collaborating with key stakeholders to provide insights on performance and improvement opportunities
- Reporting on productivity measures such as occupancy, adherence, efficiency, and cost optimization
We're looking for someone with 5+ years of experience in workforce-related disciplines within a contact centre environment. Direct experience with workforce management systems, forecasting, and resourcing methodology is essential.
You should also possess strong attention to detail, including analytical capability and the capacity to monitor and respond to changing data and performance challenges.
We offer a competitive salary of $90,000 - $110,000 per annum, plus generous benefits, including:
- 25 days annual leave
- Genuine flexible working policy with an $800 work from home office allowance
- Weekly concierge service including free massages, manicure/nail appointments – all onsite
- Daily fresh fruit, free breakfast, sparkling water, and Kombucha on tap in the office
- Tailored career development programs
- Access to end-of-trip facilities with an onsite table tennis and pool table
Join us at Sportsbet, where we're committed to creating an innovative entertainment brand that delivers great experiences to our customers.