Technical Field Service Specialist

7 days ago


Canberra, ACT, Australia Ricoh Imaging Europe Full time

This is a Permanent position with Ricoh Imaging Europe. The estimated salary for this role is around £35,000 to £45,000 per annum.

Job Description

We are seeking an experienced Technical Field Service Specialist to join our team. As a key member of our technical support team, you will be responsible for delivering high-quality service to our customers.

The ideal candidate will have experience in resolving complex technical issues and providing training to customers on our products and solutions.

Key Responsibilities:
  • Deliver quality work for scheduled pre- and post-sales support to our customers via logged Service Orders
  • Complete on-site and remote hardware and software installations
  • Provide end-user training on our hardware and software solutions
  • Perform troubleshooting diagnostics of software issues that have been logged via Service Orders
  • Perform Field Service calls that achieve the service objectives of customer satisfaction
  • Discuss all machine faults and problems with customers in a professional and courteous manner, advising the customer on all aspects of the Service call
  • Utilise the Phone/Remote/Onsite Support process to resolve problems efficiently
  • Follow all processes for Chargeable Services calls which follow outside of the contracted offers
  • Document customer sites when changes have been made to the workflow, outside of the original project
  • Accurately account for all spare parts and consumables used in the achievement of Service objectives by following all Process
  • Maintain an advanced level of knowledge on Ricoh products and solutions through Personal Development Plan (PDP)
To Be Successful In This Role:

You will need to have a high level of technical aptitude and experience in resolving high-pressure technical situations. You should also be able to work alone in a client site or as part of a team and have strong client focus, a professional attitude, and proactive identification and management of any potential technical issues.

We offer a range of benefits including Paid Parental Leave, Purchased Leave Scheme, participation in our RedE recognition program, free income protection cover, wellness program, and novated leasing.

What We Give Back To You?

We take pride in giving back for your contribution to our success. We offer a range of benefits including:

  • Paid Parental Leave
  • Purchased Leave Scheme
  • Participation in our RedE recognition program
  • Free income protection cover
  • Wellness program
  • Novated leasing


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