Technical Account Specialist
4 weeks ago
Job Title: Technical Account Specialist
The Technical Account Specialist at NetApp plays a critical role in delivering exceptional service to internal and cross-functional teams, as well as end customers. This position combines strong relationship and technical competencies to maximize the value of NetApp solutions and minimize disruption to customer operations.
Key Responsibilities:
- Develop and maintain strong relationships with customers to deepen their trust in NetApp solutions.
- Provide technical support and guidance to customers, ensuring timely resolution of issues.
- Collaborate with internal teams to identify and address customer needs, driving business growth and customer satisfaction.
- Stay up-to-date with the latest NetApp technologies and industry trends to provide expert advice and support.
Requirements:
- 3-6 years of experience in a technical support or customer success role.
- Strong technical knowledge of storage and/or virtualization technologies.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Education:
- Bachelor of Science degree in Computer Science, Electrical Engineering, or related field.
Job Segment: Technical Support, Computer Science, Virtualization, Electrical Engineering, Technology, Sales, Engineering
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