Technical Service Delivery Specialist

5 days ago

Canberra, ACT, Australia Singtel Full time
About the Role

We are seeking a Technical Service Delivery Specialist to oversee tactical service delivery in the Network domain for a major client at Singtel.

Job Description

The role involves ensuring the delivery of all in-scope contracted services to the agreed Service Levels within budget. This includes orchestrating service capabilities from communities of practice in a matrixed organisation, implementing seamless end-to-end service transition of project deliverables, and maintaining direct oversight of Major Incidents and Change in the domain.

The ideal candidate will have a technical background in ICT Networking, be flexible and adaptable, and possess a passion for making things happen in a sustainable way to meet our client's needs.

This is an exciting opportunity to join our team as a Technical Service Delivery Specialist, with a salary range of AU$120,000 - AU$180,000 per annum, depending on experience.

Key Responsibilities
  • Ensure SLAs are met through proactive management.
  • Manage client service escalations. Driving delivery of remedial actions and recommendations.
  • Meet client satisfaction targets through frequent customer engagements.
  • Interwork with third parties to achieve client objectives.
  • Ensure Optus partner/supplier performance through management of contractual deliverables.
  • Track revenue, cost, and margin against forecast.
  • Find opportunities for cost efficiency and productivity improvement.
Requirements
  • Australian Citizen for security clearance purposes.
  • Excellent relationship building and strong influencing - negotiation skills.
  • Extensive ICT industry and Networking experience with multiple organisations.
  • Experience with P&L management and ICT operational delivery.
  • Demonstrated ability to analyse and interpret operational data identifying trends and issues.
  • Experience balancing operational and strategic needs. Ensuring sustainable trade-offs in line with business objectives.
  • ITIL/ITSM experience and certification.
What We Offer
  • 3 days in the office, 2 days remote – with flexible hours to suit.
  • Inclusive paid parental leave, up to 14 weeks for the primary care giver.
  • All Optus people have access to resources, webinars and support via the 'Parents at Work portal'.
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University).
  • Connect at work through one of our staff-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network.

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