Technical Services Specialist

4 weeks ago

Canberra, ACT, Australia Fujitsu Full time

About the role

We are seeking an experienced Technical Services Specialist to maintain and develop our clients on-premises infrastructure and applications. You will be supporting unique defence applications for multiple customers in order to maintain the availability and security of their service.

About you

  • Maintain, monitor and alert services within the on-premise infrastructure and provide technical guidance during new technologies initiatives
  • Work within a team as an established systems/product/security specialist to support end users
  • Follow established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service
  • Recognize opportunities to improve performance against Service Level. Act as a point of escalation for other team members to resolve service delivery issues
  • Works within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility
  • Take ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (new and known), Escalates or gains support where appropriate
  • Proactively analyse trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service
  • Understand the requirements of the customers business, the scope of the contract and knows how issues impact the delivery of service. Recognizes and reports opportunities for additional business

Requirements and Experience:

  • Strong knowledge and experience in Windows Server environments, including installation, configuration, maintenance, and troubleshooting of Windows Server Operating systems
  • Experience in Active Directory, Group Policy, DHCP, DNS, Windows Update Services, and TCP/IP
  • Experience in virtualisation technologies, dependencies, and corresponding management tools such as Hyper-V, Switch Embedded Teaming, Failover Cluster Manager, and SC-VMM
  • Experience in load balancing technologies such as Kemp
  • Experience in Storage Management such as SAN/NAS and RAID configurations
  • Experience of Backup and disaster recovery methodologies using tools such as NetBackup
  • Hold a level of working knowledge for PowerShell to automate administrative tasks and processes
  • Holds an understanding of hardware management including Installation, configuration, and maintenance of physical servers, server racks, cabling, and local power management
  • Experience in Defence or Government highly desirable
  • AGSVA Security Clearance essential

Soft Skills

  • Problem Solving Analytical and troubleshooting skills to diagnose and resolve complex technical issues
  • Communication Strong verbal and written communication skills
  • Collaboration Strong interpersonal skills for working effectively within a local and geographically dispersed team
  • Time Management Ability to trigae and manage concurrent incidents and problem records
  • Adaptable and dynamic Ability to demonstrate a level of adaptability in supporting a forever changing ICT landscape based on customer requirements

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture
  • We offer tailored career paths across our global organization to support your professional and personal growth
  • Our customers trust us. We have an excellent reputation across the region and globally
  • Best in-class reward and recognition programs flexible work, volunteering leave, and more
  • We live our values of aspiration, trust, and empathy, all day, every day

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