Customer Banking Specialist

4 weeks ago

Parramatta Park, Queensland, Australia Commonwealth Bank of Australia Full time

Deliver exceptional customer experiences as a key member of our Retail Banking Services team. As a Customer Banking Specialist, you will be the public face of the Commonwealth Bank, providing a seamless banking experience to our customers.

Key Responsibilities:

  • Have in-depth conversations with customers to understand their banking needs and provide tailored solutions.
  • Support customers with account maintenance, credit product applications, and financial health checks.
  • Provide education and demonstrations of our in-branch technology and digital banking options.
  • Problem-solve and provide effective solutions while championing our risk-adverse culture.

Requirements:

  • Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
  • Excellent communication skills and ability to articulate financial terms clearly.
  • Ability to work in a busy, commercial, and driven retail environment.
  • Genuine interest in building a career with the Commonwealth Bank and improving the financial wellbeing of our customers.

What We Offer:

  • A dynamic and supportive team environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.

Language Skills: Vietnamese, Cantonese, Mandarin, Khmer language skills highly desirable.

At the Commonwealth Bank, we're committed to making a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way.

We're keen to support you with the next step in your career. If you're already part of the Commonwealth Bank Group, you'll need to apply through Sidekick to submit a valid application.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

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