Customer Banking Solutions Expert
4 days ago
The Commonwealth Bank of Australia is a leading financial institution delivering exceptional banking experiences to over 10 million customers.
About the RoleWe are seeking a Customer Banking Specialist to join our Retail Banking Services team. As the public face of CommBank, you will have in-depth conversations with customers, support them with enquiries, and provide options for their banking needs.
Key Responsibilities:- Deliver personalized banking solutions to customers through in-depth conversations about their overall banking needs.
- Support customers with applications for credit products and complete Financial Health Checks to assess their financial needs.
- Provide education and demonstration of in-branch technology and digital banking options to enhance customer experience.
- Promote effective problem-solving and solution-providing skills to meet customer requirements.
- Proven experience in delivering exceptional customer service in Financial Services, Retail or Hospitality.
- Excellent communication skills and ability to articulate financial terms effectively.
- Demonstrated ability to ask the right questions, find solutions, and prioritize customer satisfaction.
- A genuine interest in building a career with CommBank and improving customers' financial wellbeing.
$60,000 - $80,000 per annum
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Customer Banking Expert
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