Customer Banking Solutions Expert

4 days ago


Parramatta Park, Queensland, Australia Commonwealth Bank of Australia Full time
Overview

The Commonwealth Bank of Australia is a leading financial institution delivering exceptional banking experiences to over 10 million customers.

About the Role

We are seeking a Customer Banking Specialist to join our Retail Banking Services team. As the public face of CommBank, you will have in-depth conversations with customers, support them with enquiries, and provide options for their banking needs.

Key Responsibilities:
  • Deliver personalized banking solutions to customers through in-depth conversations about their overall banking needs.
  • Support customers with applications for credit products and complete Financial Health Checks to assess their financial needs.
  • Provide education and demonstration of in-branch technology and digital banking options to enhance customer experience.
  • Promote effective problem-solving and solution-providing skills to meet customer requirements.
Requirements:
  • Proven experience in delivering exceptional customer service in Financial Services, Retail or Hospitality.
  • Excellent communication skills and ability to articulate financial terms effectively.
  • Demonstrated ability to ask the right questions, find solutions, and prioritize customer satisfaction.
  • A genuine interest in building a career with CommBank and improving customers' financial wellbeing.
Estimated Salary:

$60,000 - $80,000 per annum



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