Home Claims Team Leader

4 weeks ago

North Lakes, Queensland, Australia Auto & General Full time
Job Title: Home Claims Team Leader

About the Role:

We are seeking a highly skilled and experienced Home Claims Team Leader to join our team at Auto & General. As a Home Claims Team Leader, you will be responsible for leading a team of dedicated Home Claims Consultants in achieving the lowest possible claims cost while delivering exceptional service to our customers.

Key Responsibilities:

* Develop and motivate a team of Home Claims Consultants to meet agreed objectives
* Lead and monitor the team to execute a high standard of service and process adherence
* Monitor and support the management of a portfolio of claims, including workload prioritization and allocation, claim review and authorization, technical product, process, and system support, and performance and progress reporting
* Contribute to the development and implementation of strategic and operational activities to continually improve Claims performance
* Provide detailed input into ongoing process and system development
* Provide input into staffing requirements and recruitment

Expected Outcomes:

* Improved claim cost performance
* Exceptional levels of service delivery for each and every customer
* High and sustainable standards of quality results
* Highly engaged, capable, and professional team aligned to the company values
* Highly effective working relationships with internal and external key stakeholders

Requirements:

* Previous Team Leader or equivalent experience
* Extensive Home Claims experience
* Proven ability in leading and motivating people
* Demonstrated ability in managing critical stakeholder relationships
* Ability to effectively analyze and resolve problems
* A core focus on customer outcomes and relations
* Ability for attention to detail
* Ability to innovate and be creative in developing processes and procedures
* Ability to effectively manage conflict and negotiate where required

Perks:

* Location: This role is based at our North Lakes Office, with local shops, cafes, and restaurants within walking distance
* Extra leave: Enjoy additional leave days on us, including a paid 'ME' day and one paid volunteer leave day annually
* Paid parental leave: We support our new parents with paid parental leave and other benefits
* Workplace giving: If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities
* Development opportunities: We're championing your development with internal programs and access to a wide range of online courses
* Employee discounts: You'll receive discounts on Budget Direct insurance products
* Reward and recognition: We reward high performance with employee recognition, reward, and incentive schemes
* Onsite facilities: There's excellent end-of-trip facilities on offer and private spaces for nursing mothers
* Get social: Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites
* Perks App: Access to an employee benefits and discounts app called 'Perks' offering great discounts, offers, and programs across a range of areas

About Us:

At Auto & General, we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home, and on holiday with various Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products as well as Roadside Assistance.

Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.

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